1. Acceptance of Terms
By accessing, registering on, or using any part of the mari888 platform (the "Platform"), you ("User", "you", "your") acknowledge that you have read, understood, and unconditionally agree to be bound by these Terms and Conditions ("Terms"), together with the Privacy Policy, Responsible Gaming Policy, and any game-specific rules published on the Platform, all of which are incorporated herein by reference.
If you do not agree to these Terms in their entirety, you must immediately cease using the Platform. These Terms constitute a legally binding agreement between you and mari888 ("Company", "we", "us", "our"). Your continued use of the Platform after any amendment to these Terms constitutes acceptance of the amended Terms.
2. Eligibility
Access to and use of the mari888 Platform is subject to the following eligibility requirements, all of which must be satisfied at the time of registration and at all times thereafter:
- Age: You must be at least twenty-one (21) years of age. Persons under 21 are strictly prohibited from registering, depositing funds, or participating in any games or betting markets on the Platform.
- Legal capacity: You must have full legal capacity to enter into binding contracts under the laws of your jurisdiction of residence.
- Jurisdiction: You represent and warrant that accessing and using the Platform is not prohibited by, and does not violate, any applicable laws or regulations in your jurisdiction. You are solely responsible for making this determination.
- Exclusion lists: You must not be registered on any self-exclusion list maintained by the Company or any third-party responsible gaming programme to which you have voluntarily subscribed.
- Politically Exposed Persons (PEPs): Certain categories of Politically Exposed Persons may be subject to enhanced due diligence requirements or may be ineligible to use the Platform pursuant to applicable anti-money laundering legislation.
The Company reserves the right to request documentary proof of age, identity, and address at any time. Failure to provide satisfactory documentation within a reasonable period will result in account suspension and may result in forfeiture of any pending withdrawal.
3. Account Registration
To access the full functionality of the Platform, you must create a registered account. The following conditions apply to account registration and maintenance:
- Accuracy: All information provided during registration — including your name, date of birth, Malaysian mobile number, and preferred payment method details — must be accurate, complete, and current. Providing false or misleading information constitutes a material breach of these Terms.
- One account per person: Each individual is permitted to hold one (1) registered account. The creation of multiple accounts by the same individual ("duplicate accounts") is strictly prohibited. Where duplicate accounts are identified, the Company reserves the right to close all accounts associated with the individual and forfeit any balances therein.
- Account security: You are solely responsible for maintaining the confidentiality of your username, password, and any other login credentials. You must not share your account with, or permit access by, any third party. You agree to notify mari888 customer support immediately upon becoming aware of any unauthorised access to your account.
- Non-transferability: Accounts are personal to the registered user and are non-transferable. The transfer, sale, or purchase of accounts between third parties is strictly prohibited.
4. Deposits and Withdrawals
All financial transactions on the Platform are denominated in Malaysian Ringgit (MYR). The following terms govern the deposit and withdrawal of funds:
- Accepted payment methods: The Platform supports the following payment methods for Malaysian players: Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX Online Transfer. The availability of specific payment methods may vary and is subject to change without prior notice.
- Minimum deposit: The minimum single deposit amount is RM30. Minimum amounts may vary by payment method.
- Deposit timing: Deposits are credited to your account balance in real time upon confirmation from the relevant payment provider. The Company is not responsible for delays caused by third-party payment processors.
- Withdrawal eligibility: Withdrawals are only processed to verified accounts. Identity verification — including proof of age (21+), proof of identity, and proof of ownership of the specified withdrawal method — must be completed before any withdrawal is approved.
- Withdrawal timing: Approved withdrawals are processed within one (1) business day under normal operating conditions. The Company does not guarantee same-day processing in all circumstances.
- Source of funds: The Company reserves the right to request evidence of the source of funds deposited on the Platform in compliance with applicable anti-money laundering obligations. Failure to provide satisfactory documentation may result in withdrawal delays or account suspension.
- Currency: All balances, bets, winnings, and transactions are conducted in MYR. The Company does not accept cryptocurrency deposits or withdrawals.
5. Bonuses and Promotions
mari888 may offer promotional bonuses, cashback offers, free bets, and other incentive programmes to registered users from time to time. The following general terms apply to all promotions unless the specific promotion terms state otherwise:
- Each promotion is subject to its own specific terms, including wagering requirements, game restrictions, time limits, and minimum odds requirements, which will be published alongside the promotion.
- Bonuses may only be claimed once per registered account, household, IP address, device, or payment method unless the specific promotion terms explicitly state otherwise.
- The Company reserves the right to withdraw, amend, or cancel any promotion at any time without prior notice.
- Any attempt to abuse, exploit, or circumvent the terms of a promotion — including through the use of duplicate accounts, colluding with other players, or employing automated software — will result in immediate forfeiture of the bonus and any winnings derived from it, and may result in account suspension.
- Bonus funds are not withdrawable until wagering requirements have been fulfilled. Winnings generated from wagering bonus funds are withdrawable subject to the applicable wagering requirement being met.
6. Betting Rules and Game Terms
The following general rules apply to all betting and gaming activity on the Platform:
- All bets are final once confirmed. Bets cannot be cancelled or modified after placement except where the Platform provides an explicit "Cash Out" or "Bet Edit" functionality for a specific market.
- In the event of a technical malfunction affecting the integrity of a game round or betting event, the Company reserves the right to void affected bets and return stakes to the relevant accounts. The Company's decision in such matters is final.
- Live casino game results are determined by physical game action (real cards, real dice, real roulette wheels) in certified studio environments. Slot game results are determined by independently certified Random Number Generators (RNGs). The Company does not manipulate game outcomes.
- Sportsbook odds are subject to change until a bet is confirmed. The odds displayed at the time of bet confirmation are the binding odds for that wager. In-play odds may change in real time; the confirmed odds at the moment of placement apply.
- The Company reserves the right to limit stake amounts, restrict access to specific markets, or decline bets from any user at its discretion, without providing reasons.
7. Prohibited Conduct
The following activities are strictly prohibited on the Platform. Engagement in any prohibited conduct will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:
- Use of the Platform by persons under 21 years of age, or facilitation of such use.
- Registration of multiple accounts or accounts using false identity information.
- Use of automated software, bots, scripts, or artificial intelligence tools to interact with the Platform or gain an unfair advantage.
- Collusion with other players to influence game outcomes in live casino or poker formats.
- Any form of money laundering, fraud, or use of the Platform to process proceeds of unlawful activity.
- Exploitation of software errors, technical glitches, or "bugs" in a manner that provides an unintended financial advantage. Any winnings resulting from known software errors will be voided.
- Chargebacks or reversal of deposits through a payment provider. Any player who initiates a chargeback will have their account immediately suspended and any pending winnings forfeited.
8. Intellectual Property
All content on the Platform — including but not limited to software, game content, graphics, text, logos, trademarks, and the Platform's overall visual design — is owned by or licensed to mari888 and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes.
You may not reproduce, distribute, publicly display, modify, reverse-engineer, or create derivative works from any Platform content without the prior written consent of mari888. The mari888 name and logo are proprietary marks of the Company.
9. Limitation of Liability
To the fullest extent permitted by applicable law, mari888, its directors, officers, employees, and licensors shall not be liable for:
- Any loss of profits, revenue, data, or goodwill arising from your use of or inability to use the Platform.
- Any indirect, incidental, consequential, punitive, or special damages, whether arising in contract, tort, or otherwise.
- Losses arising from reliance on information published on the Platform, including odds, game statistics, or promotional terms.
- Technical failures, service interruptions, or delays outside the Company's reasonable control, including failures of third-party payment providers or internet service providers.
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
10. Responsible Gaming
mari888 is committed to promoting responsible gambling among all registered users. The Platform provides the following responsible gaming tools, accessible from your account settings:
- Deposit limits: Daily, weekly, and monthly deposit limits. Limit reductions take effect immediately. Limit increases are subject to a mandatory seven (7) day cooling-off period.
- Session time limits: Configurable alerts and hard session time caps.
- Loss limits: Daily, weekly, and monthly loss limit settings.
- Cooling-off periods: Temporary account access restrictions of 24 hours up to 6 weeks.
- Self-exclusion: Permanent or time-limited self-exclusion from the Platform. Self-exclusion is irrevocable for the chosen period. To apply for self-exclusion or to be reactivated following expiry, contact customer support via live chat.
If you are concerned about your gambling behaviour, please visit our Responsible Gaming page for detailed guidance and access to support tools. The 21+ age restriction is enforced without exception — underage gambling is a serious harm that the Company actively works to prevent.
11. Account Suspension and Termination
The Company reserves the right to suspend, restrict, or permanently close any account, with or without prior notice, in the following circumstances:
- Breach of any provision of these Terms.
- Reasonable suspicion of fraudulent activity, money laundering, or other criminal conduct.
- Failure to complete identity or age verification within a specified period.
- Provision of false or misleading information during registration or at any subsequent point.
- Engagement in any form of prohibited conduct as described in Section 7.
- Request by the account holder to close the account voluntarily.
Upon account closure, any verified balance remaining after deduction of any amounts owed to the Company (including amounts arising from voided bonuses or chargeback-related debts) will be returned to the registered payment method where technically feasible.
12. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which mari888 holds its international online gaming licence. In the event of any dispute arising from or in connection with these Terms or your use of the Platform, you agree to first contact mari888 customer support to seek an informal resolution.
If an informal resolution cannot be reached within thirty (30) days, any dispute shall be submitted to binding arbitration in accordance with the rules of a recognised international arbitration body, unless otherwise required by applicable law. The language of arbitration shall be English.
Malaysian players are reminded that the resolution of disputes involving online gambling may be subject to limitations under Malaysian law. Players are responsible for obtaining independent legal advice regarding their rights and obligations.
13. Contact
For questions, complaints, or responsible gaming assistance related to these Terms, please contact the mari888 support team via the live chat function available on the Platform, or by writing to:
mari888 Customer Support
Email (plain text, not a link): [email protected]
Live Chat: Available 24/7 through the Platform
We aim to acknowledge all written enquiries within forty-eight (48) hours and to provide a substantive response within five (5) business days.